Frequently Asked Questions
Get help with your high-performance hardware and gaming gear.
How can I track my order status?
Once your order ships, a tracking number will be sent to your registered email address. You can also monitor your shipment status by logging into your MSI account dashboard.
What is the warranty period for MSI laptops and components?
Most MSI products come with a standard 12-month manufacturer warranty. High-end gaming laptops and specific components may be eligible for extended coverage if registered within 30 days of purchase.
What is your return policy for defective items?
We offer a 30-day return window for products that arrive with manufacturing defects. Please ensure the item is returned in its original packaging with all included accessories to qualify for a full refund or replacement.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary depending on the destination and local customs regulations.
How do I download the latest drivers and BIOS updates?
You can find the latest software updates by visiting the MSI Support page and entering your product's model name. We recommend keeping your BIOS and drivers updated for optimal system performance.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.